Introduction

These Terms of Service ("Terms") govern your access to and use of the website, mobile applications, and services (collectively, the "Services") provided by JoyTopup LIMITED, a company incorporated in Hong Kong with its registered office at RM 102, 1/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG (hereinafter referred to as "VGTopup", "we", "us", or "our").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

Definitions

"Platform" refers to the VGTopup website (vgtopup.com) and any associated mobile applications or digital interfaces operated by us.

"User", "you", or "your" refers to any individual or entity that accesses or uses our Services.

"Products" refers to game top-ups, gift cards, digital codes, and any other items available for purchase through the Platform.

"Content" means all text, images, data, software, and other materials displayed on or available through the Platform.

Account Registration

To access certain features of our Services, you may be required to create an account. When registering, you agree to provide accurate, current, and complete information and to update such information as necessary to keep it accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at our sole discretion if we reasonably believe that you have violated these Terms or if your account has been compromised.

Services & Products

VGTopup provides a platform for the purchase of digital products including, but not limited to, game top-ups, in-game currencies, gift cards, and digital vouchers. All Products are subject to availability and may be modified or discontinued at any time without prior notice.

We make reasonable efforts to ensure that product descriptions, pricing, and images displayed on the Platform are accurate. However, we do not warrant that such information is error-free, complete, or current. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

The availability of specific Products may vary depending on your region, the game publisher's policies, or other factors beyond our control.

Orders & Payment

By placing an order through the Platform, you make an offer to purchase the selected Product(s) at the listed price. All orders are subject to acceptance by us. We may refuse or cancel any order at our discretion, including orders where pricing or product information errors exist.

Payment must be made in full at the time of purchase using one of the payment methods available on the Platform. All prices are displayed in the applicable currency and are inclusive of any applicable taxes unless otherwise stated.

You agree that all payment information you provide is accurate, and you authorize us (or our third-party payment processors) to charge the applicable amount to your chosen payment method. We are not responsible for any fees or charges imposed by your financial institution.

Delivery

Digital Products are generally delivered electronically upon successful payment confirmation. Delivery times may vary depending on the Product type, payment verification procedures, and other factors.

While we strive to deliver all Products promptly, we shall not be liable for any delays caused by circumstances beyond our reasonable control, including but not limited to system outages, third-party service disruptions, or force majeure events.

It is your responsibility to ensure that the account information or delivery details provided at the time of purchase are accurate. We shall not be liable for any loss arising from incorrect information provided by you.

Refunds & Cancellations

Due to the nature of digital products, all sales are generally considered final. Refund requests will be reviewed on a case-by-case basis in accordance with our Return Policy.

Refunds may be issued at our sole discretion in circumstances such as: non-delivery of a Product due to a fault on our part, delivery of an incorrect Product, or duplicate charges. Refunds will be processed to the original payment method within a reasonable timeframe.

We reserve the right to refuse a refund if we determine that the request is fraudulent, abusive, or in violation of these Terms.

User Conduct

You agree not to use the Services to:

  1. violate any applicable local, national, or international law or regulation;
  2. engage in fraudulent, deceptive, or misleading activities;
  3. infringe upon the intellectual property rights of VGTopup or any third party;
  4. interfere with or disrupt the integrity or performance of the Platform;
  5. attempt to gain unauthorized access to any part of the Services, other accounts, or computer systems;
  6. use automated means (bots, scrapers, etc.) to access the Platform without our express permission;
  7. transmit any viruses, malware, or other harmful code;
  8. harass, abuse, or harm another person or group;
  9. resell, redistribute, or commercially exploit Products purchased through the Platform in a manner not intended by us.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.

Intellectual Property

All Content on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, software, and compilations, is the property of JoyTopup LIMITED or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any Content without our prior written consent.

All trademarks, service marks, and trade names displayed on the Platform are the property of their respective owners. Game names, publisher logos, and related assets are trademarks of their respective publishers and are used for identification purposes only.

Limitation of Liability

To the maximum extent permitted by applicable law, VGTopup, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of or inability to use the Services.

Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Services shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Indemnification

You agree to indemnify, defend, and hold harmless JoyTopup LIMITED, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  1. your use of the Services;
  2. your violation of these Terms;
  3. your violation of any rights of a third party; or
  4. any content you submit or transmit through the Platform.

Third-Party Links

The Platform may contain links to third-party websites or services that are not owned or controlled by VGTopup. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Your use of third-party websites is at your own risk and subject to the terms and conditions of those websites. We encourage you to review the terms and privacy policies of any third-party site you visit.

Modifications to Terms

We reserve the right to modify these Terms at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of these Terms and may notify you through the Platform or via email.

Your continued use of the Services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith negotiation. If the dispute cannot be resolved amicably, it shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

JoyTopup LIMITED

RM 102, 1/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

Email: service@vgtopup.com